Preparing for a customer meeting
A customer meeting always goes better if you have done your homework and know which questions to ask.
Prepare by considering three basic questions:
- Where is the toilet located?
- How many people use the toilet?
- Who uses the toilet?
On the next page, we list further questions to discuss with the customer during the meeting.
Questions during the customer meeting
How many employees are there at the company/workplace?
Remember that there can be a large difference between the number of employees and how many people visit the washrooms as guests and subcontractors also affect consumption. So perhaps the better question is: How many people use the washrooms on a daily basis?
How many toilets are there?
Women/men and changing rooms.
What are the general hygiene requirements of the company?
For example, the food industry has especially strict requirements for paper that is ISEGA-certified.
Is fruit provided at the workplace?
If so, the need for hand towels will be greater as many people take paper from the toilet for their fruit.
Questions during the customer meeting
Are the toilets used evenly throughout the day?
Do activities take place in the evenings and at weekends? If so, you need to ensure, for example, sufficient toilet tissue and paper hand towels for the weekend and evening.
What do the washrooms look like?
How large are they and is there space for dispensers?
Are there other places at the workplace where hygiene paper is used?
Such as kitchens, production rooms, workshops or changing rooms.
How many of the above places are there?
Who refills the paper and soap?
The receptionist or the cleaners? Make sure your personnel do the jobs they are employed to do.
Here we present three different alternatives based on the answers to the previous questions. At Katrin, we often find that people overcomplicate matters. Consider these suggestions a guide as to how things may be, because of course you should make the decisions that best suit you.
Alternative 1: Many visitors and spacious toilets
Spacious toilets with room for dispensers. Weekend and evening activities.
Based on capacity as an important factor and long intervals between servicing.
Here we recommend Katrin System Dispensers and large toilet tissue dispensers such as Katrin Gigant, as well as effective soap dispensers with high reliability and optimised dosing.
Katrin System Towel, up to 895 pairs of dry hands per roll. Katrin Plus Gigant, soft paper with a great deal of paper on each roll. Katrin Foamwash with up to 2,500 doses/litre.
Alternative 2: Fewer visitors and small toilets
Not a particularly high visitor frequency, but many are customers/clients. Small toilets. The company provides fruit for customers and employees. There is a kitchenette used for packed lunches.
Based on your desire to offer quality we recommend our most hygienic alternative. We would also choose to equip the kitchenette with a paper that can be dispensed in a length to suit the intended purpose each time it is used. To heighten the feeling of luxury, our black Inclusive range is the perfect choice.
Katrin Centerfeed for the kitchenette, Katrin Hand Towel Dispenser, Katrin System Toilet and Katrin Soap Dispenser are perfect choices.
Continued on the next page
Continued - Alternative 2: Fewer visitors and small toilets
Katrin Plus Non Stop 3-ply extra-long hand towel, so that one hand towel is enough after washing your hands. We suggest our finest quality, as the paper is also used for people’s faces.
Katrin Plus System Toilet 2-ply soft, white paper that we know most customers prefer. Moreover, a Katrin System Toilet Dispenser that is easy to use and automatically loads the next roll when the first one runs out. Wonderfully perfumed Katrin Handwash liquid soap that both feels and smells fresh. Katrin Plus Coreless is a paper that offers very good absorption and is hygienic for kitchens.
Alternative 3: Single supplier and few items
The customer wants to purchase all paper from one supplier, that is, the supplier should be able to supply storerooms, changing rooms, kitchens and toilets. Wants as few items as possible, as well as to save money.
Based on products that work well in all situations. Moreover, we have done all we can to reduce the number of products to make things easier for service personnel.
Continued on the next page.
Continued - Alternative 3: Single supplier and few items
Katrin Hand Towel Dispenser, Katrin System Toilet and Katrin Soap Dispenser are well suited to, for example, changing rooms. For the kitchen we recommend Katrin Centerfeed Dispenser. For the storeroom and other areas our Katrin Black Line dispensers with matching Katrin industrial paper are the perfect choice.
Katrin Non Stop 2-ply hand towel with good absorption lasts a long time and is suitable for all washrooms. A soft Katrin System Toilet 2-ply paper with a great deal on each roll. Katrin Handwash, a wonderfully perfumed soap. Katrin Soap Dispenser in the shower too, but with Katrin Hair & Body.
Marketing Manager Katrin
+49 2684 609 346